Dear Valued Customer,

Thank you for choosing E-Richcom for your motion design needs. We are committed to delivering high-quality services to our clients. However, we understand that situations may arise where a refund is necessary. Please carefully review our refund policy.

Refund Eligibility:

Refunds may be considered in situations such as:

Dissatisfaction with the delivered product or service.

Technical issues preventing the proper use or delivery of the motion design project.

Failure to meet agreed-upon project deadlines or milestones.

Refund Requests:

To request a refund, kindly submit a written request within 14 days of the project delivery or issue occurrence. Please email your request to refunds@e-richcom.com with the subject “Refund Request – Project Odyssey.” Ensure you include a detailed explanation and any supporting documentation.

Refund Process:

Upon receiving your refund request, we will carefully review the provided information. If approved, we will initiate the refund process within 5 business days, utilizing the original payment method.

Refund Denial:

Please note that we reserve the right to deny a refund if:

The request is submitted after the specified timeframe.

The issue is beyond our control.

Insufficient evidence is provided to support the refund claim.

Partial Refunds:

In certain cases, we may offer partial refunds based on the extent of dissatisfaction or the severity of the issue.

Cancellation Policy:

Should you decide to cancel a project before completion, a refund will be provided based on the completed work, minus applicable fees.

Changes to the Refund Policy:

We reserve the right to update or modify this refund policy. Clients will be notified of changes through the website or direct communication.

By engaging with e-richcom, you agree to abide by the terms in this refund policy. For any questions or concerns, please contact us at info@e-richcom

Thank you for choosing e-richcom Motion Design Studio. We appreciate the opportunity to serve you.